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Contact us

Before contacting us. Please read our Frequently Asked Questions page first, before submitting your support ticket. 

Photo Guide

If your photo doesn’t meet our criteria, we’ll let you know via email and you can submit a new photo if desired.

1. Make sure the photo is not too far away or too close

When taking a photo of your pet for a custom portrait, make sure the distance is just right. Not too far away that the details are lost, and not too close that the photo is distorted. 

Too far away
Too far away
Too close
Good picture!

2. One pet and no humans in the photo

When taking a photo of your pet for a custom portrait, make sure there is only one pet in the photo and no other humans

3. Good Quality Photo

When taking a photo of your pet for a custom portrait, make sure the photo is not dark or blurry.

Natural daylight is preferable, and try to get your pet to sit or stay still for the best results. This will ensure that the portrait will be as accurate as possible.